Accessibility statement

This page outlines our commitments to digital accessibility and establishes this website’s level of compliance with the current regulations and guidelines. 

What is digital accessibility?

Digital accessibility is a set of rules and good practices which cover in particular functional, graphic, technical and editorial aspects. Monitoring these rules and good practices ensures that digital media are accessible to people with disabilities. An accessible site allows for:  

  • The customization of its operating system and/or browser (making the text smaller or larger, changing the font, modifying the colors, pausing animations, etc.).  
  • The browsing of the website using assistive technology, such as a voice synthesizer or a braille display.  
  • The browsing of the website without the mouse, using only the keyboard, switches, or via a touch screen.  
  • The consultation of videos and audio content by means of subtitles and/or transcripts.  

Etc.  

Digital accessibility commitments

Air France is committed to making its websites, mobile apps, software packages, and site furnishings accessible in compliance withArticle 47 of the French Law No. 2005-102 dated February 11, 2005. Air France strives to deliver the best possible travel experience for its customers, and this starts with an accessible digital experience for all passengers with or without disabilities, whatever these may be. To this end, our website complies with the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard of the Web Accessibility Initiative (WAI).

RGAA Compliance Status

This temporary statement applies to the "airfrance.fr" website. A complete and exhaustive audit will be realized in June 2025. In the meantime, work to improve the accessibility of our website is underway. Consequently, our site is considered non-compliant. An update to this statement will be made as soon as the audit report is received, to display its results.   

Statement preparation

This statement was prepared on September 4, 2024.

Feedback and contact information

We are committed to meeting our accessibility targets and are working to improve some of these criteria. Have you encountered problems in accessing a service or content on our website or app? Do you have any suggestions for improvement? Please contact us and describe your problem in an email to the following address:

mail.digital.accessibility@airfrance.frWe aim to ensure the highest quality experience for all our passengers. If you require any assistance at the airport or during your flight, our staff are on hand to ensure you have everything you need to guarantee a stress-free trip.View our assistance services  

Formal complaints

1. You have identified one or more violation(s) of the digital accessibility regulations (accessibility barriers, failure to comply with reporting obligations, etc.) on this website.   2. You have contacted us to let us know.   3. You have not received a satisfactory response. You then have the option to:

- Contact Arcom to report one or more violation(s) of digital accessibility regulations, please use thecontact form on the Arcom website

- Contact the Human Rights Advocate To exercise your rights concerning accessibility barriers that you have encountered, you can:

Défenseur des droits Libre réponse 71120 75342 Paris CEDEX 07