Air France is an air carrier. Customers purchasing Air France tickets agree to abide by Air France's general conditions of carriage and unreservedly accept all provisions outlined in the general conditions. Air France may update the conditions defined on this site at any time. Consequently, we would advise our online users to consult them each time they visit.


Air France in Germany: Air France De-Saint-Exupéry Straße 10, 60549 Frankfurt am Main General Manager for Germany: Mr Carl Schelleman Sales tax identification number: DE 114 105 653 E-mail: Corporate Headquarters: Air France French Limited Company with a capital of 126,748,775 euros 45, rue de Paris Tremblay-en-France 95747 Roissy Charles de Gaulle cedex Registered on the Trade and Companies register in Bobigny under no. 420 495 178 SIRET no. 420 495 178 00014 APE 5110Z Controlling Institution: Luftfahrt-Bundesamt Hermann-Blenk-Straße 26 38108 Braunschweig To contact our Customer Service directly for Complaint/Compliment please use our webform. If you have submitted a claim to our customer service department but are unsatisfied with the response, you have the possibility to contact the Arbitration Board for Public Passenger Transport (SÖP):  Access the SÖP Platform


All data, text, information, images, photographs or any other content presented on the site is protected under intellectual property laws. As a result, online users may only use these elements for exclusively private ends (home use). With the exception of the provisions outlined above, any reproduction, representation, use or adaptation, in any form whatsoever, of all or part of the site´s content without the written consent of Air France constitutes an infringement of its rights under the Intellectual Property Code. All brands (names and logos) and all other distinctive symbols that appear on this site are the property of Air France or its partners. Any reproduction, representation or use of these distinctive symbols is prohibited without the written consent of the rights holder.


You are reminded that passenger carriage by air is subject to the general conditions of carriage that may be consulted on this site. We recommend that you make yourself familiar with these conditions. For all other goods and services described on the site that are not subject to the general conditions of carriage, only companies offering these other goods and services are liable. Air France disclaims all liability pertaining to goods and services. None of the photographs and documents illustrating products offered on this site are contractually binding. Air France disclaims all liability pertaining to these images. Air France may not be held liable for any indirect harm such as loss of profit, of a contract, or of an opportunity resulting from the use of this site. Hypertext links The integration of all hypertext links to all or any part of the Air France site is strictly prohibited without the prior written consent of Air France. Air France may not be held liable for the content, data, products and other information offered via sites for which hypertext links are created. In particular, Air France disclaims any liability relating to sites whose data may not be compliant with applicable legal and regulatory provisions.


These general conditions are subject to French law. In the event of any dispute, French courts will have sole jurisdiction unless information to the contrary is given in the general conditions.