Get insurance for your trip

Whatever the reason of your trip, Air France and Allianz Travel have joined forces to provide the best insurance and assistance solutions tailored to your needs for travels with peace of mind.

To consult all the of application of the coverages, please refer to the Insurance Product Information Document and General Terms & Conditions of each package.

Cancellation

✔ Trip cancellation and modification Reimbursement of the cost of cancelling or modifying your flight ticket up to €5,000/person

✔ Missed flight Reimbursement of a new ticket in case of an unforeseen event

Must be subscribed during booking or the same day.

Insurance Product Information Document
Terms and Conditions

Comprehensive

✔ Trip cancellation and modification Reimbursement of the cost of cancelling or modifying your flight ticket up to €5,000/person

✔ Missed flight Reimbursement of a new ticket in case of an unforeseen event

✔ Delayed flight Reimbursement up to €250 in case of delay at departure > 4 hrs

✔ Luggage damage Reimbursement of 1st necessity goods up to €200 in case of delay > 12hrs & compensation up to €1,000 in case of damage, theft or loss

✔ Repatriation assistance Organization and payment of repatriation for you and your family

✔ Early or delayed return Reimbursement of transportation costs to continue your trip or return home

✔ Emergency medical expenses abroad Be covered for an unlimited amount if you get sick or injured during your trip.

✔ Extended stay Reimbursement of accomodation expenses up to €100/day during 10 days

Must be subscribed during booking or the same day.

Insurance Product Information Document
Terms and Conditions

Assistance

✔ Delayed flight Reimbursement up to €250 in case of delay at departure > 4 hrs

✔ Luggage damage Reimbursement of 1st necessity goods up to €200 in case of delay > 12hrs & compensation up to €1,000 in case of damage, theft or loss

✔ Repatriation assistance Organization and payment of repatriation for you and your family

✔ Early or delayed return Reimbursement of transportation costs to continue your trip or return home

✔ Emergency medical expenses abroad Be covered for an unlimited amount if you get sick or injured during your trip.

✔ Extended stay Reimbursement of accomodation expenses up to €100/day during 10 days

Must be subscribed before the 1st flight, available for flexible tickets.

Insurance Product Information Document
Terms and Conditions

I already booked a trip and I want to subscribe insurance

I want to reserve a flight with insurance

Our answers to your questions

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This travel insurance policy is designed for you if you are an individual booking one or more flight tickets on the Air France website to travel to any destinations offered by Air France (except destinations excluded by the insurance policy) and if you wish to be protected against potential unforeseen events beyond your control, which could occur before or during your trip.

To be eligible for the insurance, you must be a resident of Germany.

This insurance policy is not suitable for you if:

- You participate in certain extreme sports activities or sports competitions during your trip

- You wish to cover multiple trips within the year

- Your trip has already started

- Your trip takes place in a country excluded by the insurance policy

- You already have another insurance policy that provides the same cover.

No, travel insurance does not provide cover for changing your mind about travelling.

No, travel insurance does not cover flight cancellation by the carrier, including in the event of a strike. Only flight ticket cancellations made by you, as a result of a covered reason, are considered under your travel insurance.

To obtain a refund for a cancelled flight, we suggest you to contact the airline customer service directly.

The Emergency Medical coverage allows you to:

  • Be reimbursed for the unforeseen emergency medical expenses that you may incur during your trip abroad, such as a visit to a local doctor for a minor health issue (gastroenteritis, sore throat...), medical tests and/or medication prescribed by a local doctor (blood tests, radiology exams...), emergency dental expenses, for example, to treat a severe toothache.
  • Benefit from the payment of hospital expenses, if you need to be admitted to a hospital as an inpatient following an accident or serious health problem (hospitalisation costs, surgery, examinations...).
  • Benefit from the payment of the medically necessary transport to the nearest hospital or appropriate medical facility, as well as medical repatriation to your home following a covered illness or injury.

The quickest and easiest way to file a claim is to visit the website atwww.allianz-reiseschutz.de/beschwerde. To get started, you'll need your email address or policy number, as well as your departure date and policy purchase date.

You can also contact us at +49.89.6 24 24-460 and beschwerde-reise@allianz.com.

Documentation to support your claim is required before we can review your claim. Once you have submitted your claim, you will receive a confirmation email.

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